Privacy Policy

Introduction

Welcome to ITConnect! We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit our website or use our services. ITConnect, based in the UAE, offers a comprehensive range of managed IT services and solutions, including Security Solutions, Backup and Disaster Recovery, Data Management, IT Infrastructure Solutions, Cloud Solutions, Network Solutions, Application Solutions, and Virtualization Solutions.

Information We Collect

Personal Information

When you interact with ITConnect, we may collect personal information that you provide to us, such as:

• Name
• Email address
• Phone number
• Company name
• Job title

How We Use Your Information

Providing Services

We use your personal information to deliver and improve our services, including:

• Responding to your inquiries and providing customer support
• Processing your orders and managing your account
• Sending you important updates and notifications

Marketing and Communication

With your consent, we may use your information to:

• Send you promotional materials and newsletters
• Inform you about new services, solutions, and events
• Personalize your experience with tailored content and offers

Analytics and Improvement

We analyze non-personal information to:

• Understand how our website is used and improve its functionality
• Monitor the performance of our services
• Enhance user experience and optimize our offerings

Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners and service providers who assist us in operating our business and delivering services, under strict confidentiality agreements.

Legal Compliance

We may disclose your information if required by law or in response to legal requests, such as court orders or government regulations, to protect our rights and ensure the safety of our users and the public.

Data Security

ITConnect employs robust security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption and secure storage practices to safeguard your data.

Your Rights

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Withdrawal of Consent

You may withdraw your consent to our use of your personal information at any time. However, this may affect our ability to provide you with certain services.

Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

ITConnect reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ITConnect
DTEC, Dubai Silicon Oasis, Dubai, UAE.
UAE
Email: sales@itconnect.ae
Phone: +971 (4) 355 4514

Thank you for trusting ITConnect with your information. We are committed to protecting your privacy and ensuring the security of your data.